Hunter Douglas Limited Lifetime Warranty
We've Got You Covered (Literally and Figuratively)
Custom window treatments should look as effortless ten years from now as they do on day one.
We eliminate the guesswork by combining seamless, local installation with the engineering excellence of Hunter Douglas. No jammed mechanisms, no uneven hangs—just enduring style backed by two layers of dedicated support.
1. The 1-Year Flawless Fit & Installation Guarantee
A world-class shade hung half an inch off is still just a crooked shade. We treat your trim and drywall with the care they deserve, ensuring every bracket sits plumb and every reveal is square. To back that up, our craftsmanship is covered for a full 365 days.
- Rock-Solid Hardware: If a bracket shifts, a screw backs out, or a shade drifts out of alignment due to our installation work, we return and resolve it at zero cost to you.
- No Hidden Service Charges: A little-known industry reality: manufacturer warranties cover replacement parts, but not the technician who drives out, dismounts the shade, and re-hangs it. For your entire first year, all trip fees, diagnostic time, and re-installation labor are completely on us.
The Common-Sense Caveat:
Natural house settling, DIY modifications, and domestic chaos fall outside our scope. If a wall shifts significantly, someone tries to adjust tension with the wrong tools, or a pet decides the bottom bar is a toy, that falls under home maintenance rather than our install guarantee.
2. The Hunter Douglas Lifetime Limited Warranty
Hunter Douglas engineers window coverings for decades of smooth, daily use. For as long as you own your home and your shades, your investment is protected against manufacturing defects.
Lifetime Core Coverage
- Internal Mechanics: Drive gears, tension springs, wands, and internal operating assemblies.
- Structural Hardware: Brackets, headrails, and core load-bearing mechanisms.
- Fabric Integrity: Material defects, seam separations, or fabric delamination under normal indoor use.
Timed Technology & Wear Components
- 7 Years: Operational cords and continuous cord-loop mechanisms.
- 5 Years: Motorization hardware—including PowerView® motors, remotes, power wands, and internal circuitry.
The Fine Print (In Plain English)
Even premier engineering has natural boundaries. Here is what falls outside standard warranty coverage:
- Sunlight & Normal Aging: Pacific Northwest light still carries UV exposure. Subtle fading, yellowing, or gradual softening of fabrics over many years is normal aging rather than a material defect.
- Mishaps & Environment: Damage caused by household accidents, aggressive cleaning chemicals, or windows left open during a storm.
- Year Two & Beyond Labor: Once our complimentary 1-year installation coverage concludes, Hunter Douglas provides replacement parts, while any future on-site service calls, dismounting, and re-hanging are billed at our standard labor rates.